Last edited by Fenrimuro
Saturday, April 18, 2020 | History

3 edition of Inbound call centers found in the catalog.

Inbound call centers

design, implementation, and management

by Robert A. Gable

  • 36 Want to read
  • 8 Currently reading

Published by Artech House in Boston .
Written in English

    Subjects:
  • Telephone stations -- Management.,
  • Telephone switching systems, Electronic.,
  • Call centers -- Management.

  • Edition Notes

    Includes bibliographical references and index.

    StatementRobert A. Gale.
    Classifications
    LC ClassificationsTK6281 .G33 1993
    The Physical Object
    Paginationxiv, 172 p. :
    Number of Pages172
    ID Numbers
    Open LibraryOL1724506M
    ISBN 10089006640X
    LC Control Number92028195


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Inbound call centers by Robert A. Gable Download PDF EPUB FB2

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outbound call centers. An inbound call center receives incoming calls from customers. Support teams typically monitor inbound centers since the calls tend to come from existing Author: Liz Coffman.

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A call centre (British English) or call center (American English; see spelling differences) is a centralised office used for receiving or transmitting a large volume of enquiries by inbound call. Chapter 3: Qualifying Inbound Sales Calls. Chapter 3: Qualifying Inbound Sales Calls “Always qualify inbound leads as soon as you can during the call to avoid wasting either person’s.

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Outbound call centers focusing on sales will need a dedicated call center system such as the examples listed on this page. Inbound call centers focusing on support can use either: A call center system. Use call recording to develop a natural sounding script Many call centers use call recording as a way to identify problems, evaluate performance, collect relevant statistical data, and even provide protection.

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